Do I have to download the Java Download Manager to get my music?
You DO NOT have to download the Java Download Manager to access your files. For all album and single-song purchase you have the option to download the individual song files directly.
Downloading and Using the Java Download Manager:
Our Java Download Manager is a server-side application used to streamline the album download process. With the exception of perhaps needing to update your computer’s Java, nothing else is required to run this process successfully. The Java Downloader WILL NOT work on mobile devices as Java is typically not enabled.
- After the manager downloads, choose to open it.
- If you are prompted, you may need to choose “Open With” Java (in other words, leave the default and do not change it to “Save File”). You may check the bottom box to skip this step with future album downloads.
- Next, Java will launch on your computer and open a window that invites you to select a location for your album download. The default will typically be "My Music". You can change which folder to store the album using the drop-down menu at the top. If you want to store the album in "My Music," click Select. The "Download Manager" will open and begin downloading your purchase.
- Once the album/bundle is complete, the "Download Manager" will offer the option to Close or Open the folder containing the downloaded media (Note: the "Download Manager" automatically creates a folder using the name of the bundle product and downloads all tracks with proper sequential numbers and naming). Media is ready to load into iTunes, Windows Media Player, Napster, Real, and any other jukebox or player application, as well as sync with any handset, burn to CD, etc.
If you are having problems accessing your downloads, please contact us via the Feedback form.